Sales Operations to the Public during COVID 19 Pandemic
Principles and Key Considerations

Door to door sales operations must be carried out responsibly and as Government restrictions are eased, the health, safety and wellbeing of the public and sales agents must come first. This guidance covers methods of selling that are carried out in public, especially face-to-face sales at the prospective customers’ home.

Sales agents utilising door-to-door canvassing to generate sales need to comply with current guidance provided by the Executive through the Health and Safety Executive and local Councils. 
Keep up good sanitation practices. Cleaning practices and hand hygiene are important in reducing the risk of transmission. 

Required Precautions for MG Cleaning Sales Agents

• Wear a Face Visor
• Wear Gloves
• Keep a 2 metre distance
• Use Hand Sanitizer after each encounter.

You should wash your hands as often as practically possible and use hand sanitiser frequently.
All sales agents must reinforce hand hygiene and use the hand sanitiser provided whenever they come into contact with an object or have to touch something (such as a doorbell) which others may have touched.

Hand sanitizer should be used before and after touching any such object. Restrict the use of shared equipment wherever possible, and if it must be shared, make sure it is frequently cleaned.
Provided Face Visors and gloves must be utilised throughout any engagement with the public.

Keep to social distancing guidance. You must sell in accordance with social distancing guidelines set by the Government of Northern Ireland and any further conditions from local authorities. Currently, the appropriate social distance in Northern Ireland is at least two metres.

You should implement social distancing measures in the following ways:
Keep a minimum distance. You should maintain the appropriate social distance from members of the public and between yourself and other sales agents. For example, if you knock on a person’s door, you should then move at least two metres away from the door.

Give way to the public. When you are moving between locations you should always maintain social distancing, and give way to members of the public to let them pass you at a safe distance.

Review methods for exchanging items. Any activity which involves an exchange of items or close contact, such as printed materials or a ‘thank you’, should only be done in a way that is safe.
Make sure your behaviour is respectful.

You should expect that at this time some members of the public may be more anxious than usual about interacting with others.
Check that an individual is happy to talk with you and be respectful about personal space while maintaining two metre distance. In particular if the householder indicates that they are isolating and don’t wish to proceed with the exchange you should thank them, wish them well and move on.

You should be mindful of how your interaction can affect others in a public space, so it’s important to be aware of others around you and the space you are in.
You should be particularly mindful that an increased number of individuals may be experiencing financial hardship or grief.
Some householders may also be sheltering in place with existing health conditions, so it’s important to be responsive to any signs that they are in distress or do not want to continue a conversation.